Frequently Asked Questions
Everything you need to know about your Flattered purchase.
Where are Flattered products manufactured?
All our shoes and accessories are designed in Stockholm and handcrafted by skilled artisans in our partner factories located in Spain and Italy, ensuring the highest standards of quality and craftsmanship.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be returned in their original, unworn condition with all packaging intact. Please use our online portal to initiate a return.
How do I find the right size?
Our products generally run true to size. We provide a detailed size guide on each product page with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Are your materials sustainable?
Sustainability is at our core. We use chrome-free leathers, recycled materials, and organic fabrics whenever possible. We are committed to reducing our environmental footprint through conscious production cycles.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay. In selected regions, we also offer Klarna for flexible payment options.